Visitors with disabilities

Entry, getting around and Museum facilities for visitors with disabilities.

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Visitors with wheelchairs

Australian Museum entrance

The main entrance to the Australian Museum is through the Crystal Hall found on the corner of College and William Streets. The entry is via a ramp and is wheelchair accessible.

The Australian Museum provides access to all areas of the Museum for people in wheelchairs and mobility scooters.

Please note that there is no parking available at the Museum.

Metered parking is available in all surrounding streets. For more information visit City of Sydney website.

Companion Cards

General Admission and major exhibition entry is free to those who hold a Companion Card and are assisting as a carer. Further discount will apply when presenting a Centrelink Healthcare Card or Pension Card. See our pricing page for further details.

Borrowing a wheelchair

You may borrow a wheelchair during your visit. Please ask at the Admission Desk on arrival at the Museum.

Getting around the Museum

There are ramps throughout the exhibitions and two lifts to take you between all floors. All doors are automatic.

Click on the link below to view the Australian Museum Guide Map to assist with planning you visit.

Australian Museum Guide Map

Facilities

Toilets

Wheelchair accessible toilets are located on all public gallery floors including Level G, 1 and 2. A wheelchair accessible toilet is also located on Level 4 by No. 1 William.

Baby change rooms

Baby change rooms are found on Level G and Level 2.

Lifts

There are two lifts in the Museum which go to all public levels.

Eating in the Museum

There are three accessible areas to eat in the Museum.

  • No. 1 William is located on Level 4 and is accessible by both lifts.
  • There is a café located in the atrium on Level G with seating.
  • The Garden café is located on William Street and has seating and a pop-up coffee cart. It is also a space for visitors who bring their own lunch.

Hearing loops

  • There is a hearing loop installed in the Hallstrom Theatre at the Museum.

Quiet times

  • The Museum opens at 9:30am which is generally when the Museum is at its quietest.
  • School holidays and rainy days can be very busy.
  • School term is quieter unless there are a lot of school students booked in.

If you would like to chat with a staff member about planning your day please call 9320 6000.

Tactile tours

Tactile tours at the Australian Museum

The AM offers a variety of specially designed programs and resources for visitors with disabilities and their families including tactile and sensory tours. The tours must be organised in advance. Please call 9320 6163.

Location, Parking and Public Transport

Find out about the Museum's location, how to get here using public transport and where to park your car.

Location

The Australian Museum is located on the corner of College Street and William Street in central Sydney, just across the road from Hyde Park and opposite St Mary's Cathedral.

Car parking station

Take advantage of our promotional parking with Secure Parking when you visit.

Secure Parking is only a ten minute walk away, located within the Hilton Sydney Hotel, Pitt Street.

Simply ask our staff for your parking rebate ticket and present this with your original ticket when you collect your car to receive a great daily parking rate.

Park for up to 3-hours for only $15.00 and beyond 3-hours at a great CBD flat-rate of just $20.00.

Convenient to Westfield, Myer, QVB, David Jones and Hyde Park. Make your visit to the Museum a visit to the city, too.

Check the Secure Parking website for other special rates, opening times and maps.

Parking metres

There is metered parking available on streets near the Museum.

Trains

The nearest train stations are St James, Museum and Town Hall. Each are of equal distance to us and are an easy seven-minute walk.

Please note that Museum Station does not offer lift access at this stage.

If you have a stroller or wheelchair, please note that your journey through Hyde Park will end in stairs at each of the Museum corners on College/Park Streets. Level exit is available at the St Mary's Cathedral pedestrian crossing if coming from St James Station, and at the corner of College and Liverpool Streets if coming from Museum Station.

Buses

For bus services arriving in the city centre, alight near Hyde Park or Town Hall and simply walk east along Park Street towards Kings Cross - a 7 to 10 minute walk.

Sydney Trip Planner helps you plan your journey to the Museum using public transport.

The Museum is on the Sydney and Bondi Hop-on Hop-off Tour bus route with a stop right outside our doors.

Enquiries

Please call +61 (0)2 9320 6000 or send us an email.


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