ACCESS

Access at the Australian Museum

Learn more about planning your visit to the Australian Museum, facilities, and accessible services.

Exterior of the Australian Museum building taken from William Street side

Planning your visit to the Museum

Location, parking & public transport

Learn more

Westpac Long Gallery with visitors

Getting around the Museum

Maps, facilities & services

Learn more

Queuing for admission at the Crystal Hall

Accessible services

Hearing loops, wheelchairs & Companion Card

Learn more

Access tour at the Australian Museum

Access programs

Tours and accessible programs

Learn more

Enquiries

For any access related enquiries, please call +61 (0)2 9320 6000 or send us an email.


Planning your visit to the Museum

Exterior of the Australian Museum building taken from William Street side

Find out about the Museum's location, how to get here using public transport and where to park your car.

Location

The Australian Museum is located on the corner of College Street and William Street in central Sydney, just across the road from Hyde Park and opposite St Mary's Cathedral.

The main entrance to the Australian Museum is through the Crystal Hall found on the corner of College and William Streets. The entry is via a ramp and is wheelchair accessible.


Parking

There is currently no parking available at the Museum. We recommend parking at nearby car parks and metered parking in surrounding streets.

Accessible Parking

Enacon Parking on Cathedral Street has 11 accessible spots and is a 3 minute walk to the Australian Museum. This route has no steps.

For more information please refer to the Enacon Parking website

Car parking station

Take advantage of our promotional parking with Secure Parking when you visit.

Secure Parking is only a ten minute walk away, located within the Hilton Sydney Hotel, Pitt Street.

Simply ask our staff for your parking rebate ticket and present this with your original ticket when you collect your car to receive a great daily parking rate.

Park for up to 3-hours for only $15.00 and beyond 3-hours at a great CBD flat-rate of just $20.00.

Convenient to Westfield, Myer, QVB, David Jones and Hyde Park. Make your visit to the Museum a visit to the city, too.

Visit the Secure Parking website for other special rates, opening times and maps.

Parking metres

Metered parking is available in the surrounding streets of the Museum. For more information visit City of Sydney website.


Public transport

Trains

The nearest train stations are St James, Museum and Town Hall. Each are of equal distance to us and are an easy seven-minute walk. All three of these stations have lift access.

If you have a stroller or wheelchair, please note that your journey through Hyde Park will end in stairs at each of the Museum corners on College/Park Streets. Level exit is available at the St Mary's Cathedral pedestrian crossing if coming from St James Station, and at the corner of College and Liverpool Streets if coming from Museum Station.

You can use the Transport for NSW Trip Planner to plan your train journey to the Museum

Buses

For bus services arriving in the city centre, alight near Hyde Park or Town Hall and simply walk east along Park Street towards Kings Cross - a 7 to 10 minute walk.

The Museum is also on the Sydney and Bondi Hop-on Hop-off Tour bus route with a stop right outside our doors.

Most Sydney CBD bus services offer wheelchair accessibility. You can check the accessibility of a particular service when using either the Transport for NSW Trip Planner or the TripView App.


Getting around the museum

Westpac Long Gallery with visitors

The Australian Museum provides access to all areas of the Museum for people in wheelchairs and mobility scooters.

Guide Dogs and Companion Dogs

The Australian Museum welcomes guide dogs and companion dogs. A water bowl is kept at Admissions desk.

Exhibition access

There are ramps throughout the exhibitions and two lifts to take you between all floors. All doors are automatic.

A guide map showing exhibitions, cafes and facilities at the Australian Museum is available for download to assist with your visit.

Download the guide map

Facilities

Toilets

Wheelchair accessible toilets are located on all public gallery floors including Level G, 1 and 2. A wheelchair accessible toilet is also located on Level 4 by No. 1 William.

Baby change rooms

Baby change rooms are available on levels G and 2.

Food and dining

There are two accessible areas to eat in the Museum.

  • No. 1 William is located on Level 4 and is accessible by both lifts.
  • The Garden café is located on William Street and has seating and a pop-up coffee cart. It is also a space for visitors who bring their own lunch.

Quiet times

The Museum opens at 9:30am which is generally when the Museum is at its quietest.

School holidays and rainy days can be very busy.

School term is quieter unless there are a lot of school students booked in.

If you would like to chat with a staff member about planning your day please call 9320 6000.


Accessible services

Queuing for admission at the Crystal Hall

The Australian Museums offers a range of accessible services.

Companion cards

General Admission and major exhibition entry is free to those who hold a Companion Card and are assisting as a carer. Further discount will apply when presenting a Centrelink Healthcare Card or Pension Card. See our Admissions page for further details.

Wheelchairs

A wheelchair may be available for use during your visit. Please ask at the Admission Desk on arrival at the Museum.

Hearing loops

Hearing loops are installed in the Hallstrom Theatre at the Museum.

Please call 9320 6000 should you require any assistance with accessing any of these services.


Access programs

Access tour at the Australian Museum

The AM offers a variety of specially designed programs and resources for visitors with access needs and their families.

Tactile and sensory tours

Tactile and sensory tours are available for visitors upon request. Please call 9320 6163 to organise these tours in advance.

Daily orientation tours

Get your bearings and gain deeper insight into the Australian Museum's vast cultural and scientific collection on our free, volunteer-led Orientation Tours.

Most weekdays, outside of school holidays, 11am and 1pm. Times may vary, please ask at the Admission Desk on arrival at the Museum.

This tour is accessible and portable hearing loops are available on request. Please call 9320 6000 to discuss accessibility requirements and hearing loops.

Audio description tours

Audio description tour is available for visitors through the Australian Museum app, available for download on the App Store and Google Play. Currently, audio description tour is only available for Dinosaurs gallery on Level 1. More audio description tours are planned for 2018.

Program access

If you would like to discuss making one of our upcoming programs more accessible to you, please call 02 9320 6311.