Details about ordering food and having it delivered by barge.
How to get food to Lizard Island
Food is ordered in Cairns and delivered to Lizard Island by barge every two weeks. You can bring small quantities with you as baggage from Cairns but you must stay within the baggage limit of 32 kg per person, which includes cabin baggage.
The following instructions apply only to people who are staying at Lizard Island Research Station. Because the barge is chartered by the Lizard Island Resort, other island visitors need permission from the Resort to send anything on the barge.
Space for refrigerator and freezer storage is limited and your ordering should take this into account.
- Order only enough food to last for the period from your arrival to the day the next barge arrives. You should aim to have an almost-empty fridge and freezer by the time barge day comes around.
- Limit bulky items that need refrigeration.
- Think about how much bread you really need - almost everyone orders too much.
Timing of orders
The barge normally loads in Cairns every second Tuesday, arriving at Lizard Island two days later. The schedule is shown below. Dates marked with an asterisk (*) are known to differ from the normal schedule. Dates marked with double asterisks (**) are likely to vary due to public holidays but alternative arrangements are not known yet.
Send orders to the suppliers within the period listed in the schedule below. Note that the latest time for sending orders is 10 pm on the Thursday before the barge loads. Coles Online does not open for orders until two weeks before the delivery date.
Some visitors will need to send orders for two barges before they arrive at the Research Station.
|Orders to suppliers before 10 pm on||But not before||Deliver to Sea Swift between 8 am and 3 pm on||Barge arrives at Lizard Island|
|14 November||5 November||19 November||21 November|
|28 November||19 November||3 December||5 December|
|12 December||3 December||17 December||19 December|
Arrangements for the first barge of 2014 will not be known until mid December 2013. People arriving in early January 2014 are advised to send essential equipment on a December barge to avoid inevitable difficulties with freight over the holiday season.
- Groceries, including fresh fruit and vegetables - order directly through Coles Online.
- Alcoholic drinks - order from First Choice Liquor through a consolidated order prepared at LIRS.
- Any type of supplies - order directly through the specialist shopping service, Cairns Link.
- Details on how to order are provided below.
Food must be ordered through Coles Online. There is a $20 fee for the service irrespective of the order value. Alcoholic drinks cannot be ordered online in Queensland by law. Reference to such supply on the site applies only to other states.
There are two ways to use this site.
1) Create your own account with Coles Online
This is probably the best option for people who will be working at LIRS for many months or making numerous trips over a period of years. Your account will contain your own list of everything you've ever ordered which makes shopping much easier. You will have to pay online by credit card if you create your own account.
a) To start a new account, go to the Coles Online home page and choose option 1 "Tell us your location and get started". Start typing "Lizard Island" and "Lizard Island, 4875" should pop up. Enter it, then hit the "Check" button.
b) This gives you "Options for Lizard Island, 4875" and a list of buttons under "Remote delivery". Hit the button for "Deliver via Sea Swift" (not for Sea Swift Endeavour or Kestrel Bay).
c) Then do your shopping and go to checkout.
d) The Delivery Details page pops up and the correct address should already be entered, i.e. "Remote delivery via Sea Swift, *** Tingira Street Portsmith". In the box below, please enter "Lizard Island Research Station". This helps ensure that your food winds up at LIRS rather than at the resort or some other island.
e) In the How Can We Contact You section, enter your name and email address. You can use the LIRS phone number if you wish (07 4060 3977) because they will not be able to contact you on your mobile at Lizard Island.
f) Enter the correct delivery date as in the schedule above. Take the only available time option, 1 to 5 am.
g) Keep note of your order number. You will be emailed a copy of your order by Coles as soon as you have checked out.
2) Use one of the LIRS accounts with Coles Online
This is probably the best option for people who visit LIRS infrequently. It allows you to make your first order more quickly than if you set up your own account. Instead of sorting through many thousands of items, you can choose from a master list containing items that have been ordered by other LIRS visitors. With this option, you have the choice of paying with your credit card or charging to the LIRS account with Coles.
LIRS has three visitor accounts. If more than three groups want to use a LIRS account for any barge, the same account will be used by two or more groups. Only one person can shop at a time in each account and there can be problems with access close to the cut-off time. Also, drop-outs occur if someone is shopping and another person tries to log in.
a) Email LIRS about two weeks before the relevant barge loads in Cairns and request a user name and password for that period.
b) Go to the Coles Online home page and log in with the details provided by LIRS. This should take you to an empty trolley unless someone else is currently using the account or has left stuff in the trolley contrary to instructions.
c) If the trolley is empty, hit "Return to home" at top right. The home page should now show the correct delivery address at top left: "Deliver to: via Sea Swift *** Tingira Street Portsmith". The page has three columns from which you can start shopping. The left hand column contains the last three orders made through this account. It may include one or more that has already been done by someone else for the same barge as you - don't touch those! If you ordered through this account for the previous barge, you should be able to retrieve and edit that order. The middle column "My Usuals" contains everything bought by everyone who has used this account before. The right hand column "My Shopping List" works pretty well to find things.
c) If the trolley is not empty, someone else is using the account. Log out then wait for an hour and try again. If it's still in use then, contact LIRS to find out who else is using it and when it will become available. The other person may lose their connection to the site but s/he should log in again, finish shopping and check out as soon as possible.
d) When you have finished shopping, go to checkout. DO NOT just leave items in the trolley and log out. If you do, other LIRS visitors won't be able to do their shopping (unless they empty your trolley which would be very inconvenient for you). After checking out, you can change your order later if necessary up to the Saturday before delivery.
e) On the Delivery Details page, the correct address should already be entered (i.e. Remote delivery via Sea Swift *** Tingira Street Portsmith"). In the box below, please enter Lizard Island Research Station. This helps ensure that your food winds up at LIRS rather than at the resort or some other island.
f) Select the relevant delivery date - check the schedule above - and take the only available time option, 1 to 5 am.
g) Then you can choose to pay by credit card or to charge your order to the LIRS customer account. If you select the LIRS account, you agree to the conditions outlined below.
h) Keep note of your order number. After checkout, Coles will email a copy of your order to LIRS and we will forward that email to you.
i) In these shared accounts, your orders will be accessible to other LIRS visitors and vice versa. The account details will also be visible to you and could be changed by you. Everyone's trust and good will is necessary to make the shared accounts work. By changing the password every two weeks and issuing it to individuals only on request, we know who is using which account each fortnight. Please do not open or change anyone else's orders and do not change the account details. If there are any problems with security of the accounts, they will be closed and everyone will have to set up their own.
Coles Online helpline is available on 1800 455 400, 6 am to 10.30 pm Monday to Friday, 7 am to 6.30 pm Saturday and 10 am to 8 pm Sunday.
Cairns Link is a small business that will do any shopping you require in Cairns. Cairns Link charges a service fee of $50 or 15% of the order value, whichever is greater. You can pay Cairns Link directly by credit card, or charge your order to the LIRS account and reimburse LIRS later. Please email LIRS in advance if you want to use the account.
PO Box 215H
Edge Hill, Qld. 4870
Phone: (07) 4053-7792
Fax : (07) 4053-7792
First Choice Liquor
Wine, beer and spirits are ordered from this supplier in Cairns. They require the Research Station to send a single consolidated order for each barge.
You MUST provide credit card authorisation for liquor orders, including the expiry date. LIRS will provide these details to FCL. FCL charges a fee for delivery to the barge yard.
Email your liquor order with credit card details to LIRS by 5 pm on the Friday before the barge loads.
FCL does not provide a catalogue but specials are advertised every week (see below). If you don't want to order from the weekly specials, you can order brands if you know them (e.g. 1 case Coopers Pale Ale, 2 bottles Oyster Bay sauvignon blanc) or generically (e.g. 1 case light beer, 2 bottles NZ sauvignon blanc up to $12 each).
Weekly specials are posted at http://www.1stchoice.com.au/html/whatshot/default_states.asp?state=qld -choose the Regional Queensland flyer. Specials are posted late on Thursdays and LIRS must send the consolidated order early on the Saturday before the barge loads so the time available to view the specials is very short. The dates to which the special prices apply are shown in small print at the bottom of the pdf. To order specials, you need to view the flyer the relevant Thursday evening or Friday and send the order to LIRS by 5 pm on the Friday.
When you pay for your supplies by credit card directly to the supplier, you will be charged the amount shown on the final docket. This may not be exactly the same price as shown online when you checked out because actual prices for some things (such as food sold by weight) can only be determined after your order has been shopped.
If you charge your orders to the Station's accounts with Coles Online or with Cairns Link, payment must be made at the Station before you leave or at monthly intervals for long-term visitors. If you repay the Station for your food by cash, cheque or by EFT, the amount owing is exactly as charged by Coles and Cairns Link. However, if you pay the Station by credit card, you will be charged an additional 2.5% to cover credit card merchant fees. Using the LIRS accounts carries an obligation to pay the Station promptly for expenses incurred on your behalf, regardless of any disputes you may have with the suppliers.
Liquor must be paid by credit card directly to the supplier. Show type of credit card, name on card, card number and expiry date on the order that you send to the Research Station. Don't forget to include the expiry date as the charge cannot be authorised without it.
Dr Anne Hoggett , Director, Lizard Island Research Station